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Returns and Exchanges Policy

Company ABN: 55619543994

We are committed to your well-being with every step and are confident that our products will help bring you relief from heel pain, back pain and knee pain resulting from misalignment. If you are not satisfied with the results within the first 30 days of wearing your new shoes you can return them for your money back or credit provided they are in reasonably good condition and original packaging. To exchange size colour or style due to change of mind standard $9 freight is at the customers cost. For any manufacturing or quality issues within 30 days please return to address provided below we will assess and refund or exchange accordingly.

WHEN YOU PURCHASE ON SOLESILOVE.COM.AU

A return shipping form is included with your order. Simply follow the instructions on the form when returning or exchanging our products.

DID YOU RECEIVE THIS AS A GIFT? DO YOU WANT TO EXCHANGE YOUR SHOE?

Please call our CUSTOMER SERVICE team at 1300045683

WE DO NOT OFFER REFUNDS OR CREDITS ON PRODUCTS PURCHASED FROM ANY UNAUTHORISED DEALERS.

Sole iLove does NOT authorise any products to be sold on eBay. Accordingly, Soles iLove does not offer any refunds or credits for ANY products been purchased on eBay.

Please be aware, if you purchase from a retailer who is not listed as authorized, the product might be counterfeit. These counterfeit products might not provide the high quality standards found in ALL the reputable brands that we are proud to offer. We cannot guarantee the quality, fit or feel of counterfeit products.

We want you to be completely satisfied. If you have any questions please feel free to contact us on 1300045683